Last updated: 14/8/2026
Thank you for shopping at Jolifeu. All press‑on nail sets are hand‑made custom‑crafted products with individual production cycles.
At Jolifeu,we are committed to delivering high‑quality handcrafted press‑on nails for your self‑expression. Since every set is custom‑made upon your order, returns or exchanges based on personal preference, style dislike or wrong‑size selection will not be accepted.
Defective Item Resolution
We strictly follow hand‑crafting quality control. If you receive items with confirmed manufacturing defects or shipping damage, please contact us at jolifeu.co@gmail.com within 48 hours upon delivery, and attach clear photos or videos showing the problem.
We will offer replacement or full refund for verified manufacturing‑defect cases.
Important Notes
We do not accept returns caused by change of mind, personal aesthetic preference, or incorrect size chosen by customers.
Used, applied or altered nail sets cannot be eligible for any resolution.
Please double‑check style, shape and size before submitting your order.
To ensure your return is processed quickly and reaches the correct department, please follow these steps:
Step 1: Contact us first at jolifeu.co@gmail.com to report product defects. Please do not send your package back to the address listed on the original shipping label, as it may not be our dedicated return center.
Step 2: Once verified, our team will provide you with further follow‑up instructions.
Official Return Address: Please contact our Customer Service team via email to obtain the correct return address when needed.
Refund Process (only for verified defective orders)
Once your defect‑claim is approved, your refund will be credited to your original payment method within 14 business days.
For verified manufacturing‑defect cases: Jolifeu will bear the related return shipping costs.
Original outbound shipping fees are non‑refundable under all circumstances.
Our standard shipping is complimentary for orders, complimentary shipping does not constitute refundable outbound charges.
Returns sent to an unauthorized address or without prior contact cannot be processed.
We are unable to accept "Cash on Delivery" (COD) shipments.
If you have any questions, please reach out to our support team at jolifeu.co@gmail.com.
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